So since there are sooo many questions popping up regarding the two different head start offerings from Mythic, Missy has posted some information on the WAR Herald with helpful links to help answer some common questions.
Here is a recap of recent posts that may assist you today as Head Start begins. Please take a look through the following Herald posts for assistance.

If you’d like to see a list servers we’ll have open during Head Start:
http://warherald.warhammeronline.com/warherald/NewsArticle.war?id=269

For information about how to use your Preorder In-Game Rewards:
http://warherald.warhammeronline.com/warherald/NewsArticle.war?id=275

If you’re receiving Authentication Errors:
http://warherald.warhammeronline.com/warherald/NewsArticle.war?id=261

To read our Head Start and Pre-Order FAQ:
http://warherald.warhammeronline.com/warherald/NewsArticle.war?id=221

If what you’re looking for is not included in this recap, please visit:
http://help.warhammeronline.com or email: support@warhammeronline.com

Thanks for the info Missy!